Refund Policy

This Refund Policy explains how refunds, cancellations, and access termination work for digital products, online programs, live classes, subscriptions, and other services sold by NutriAI Group.

By purchasing any NutriAI Group product, you agree to this Refund Policy, as well as the specific terms disclosed on the applicable sales page, checkout page, or third-party platform used for purchase.

1. Digital Product Refunds

NutriAI Group sells digital products, educational programs, nutrition-related content, online classes, and support-based digital experiences.

Because digital products may provide immediate access to proprietary content, videos, materials, AI tools, downloadable resources, or private support channels, refund eligibility may vary depending on:

• The product purchased
• The platform used for purchase
• The date of purchase
• Whether the content was accessed or consumed
• The refund terms displayed at checkout
• Applicable consumer protection laws

Where required by law, NutriAI Group will honor mandatory refund or cancellation rights.

2. 7-Day Refund Window

Unless a different refund period is clearly stated in the specific offer, NutriAI Group may offer a refund request window of up to 7 calendar days from the date of purchase.

To request a refund, you must contact us within the applicable refund period using the support email listed below:

info@nutriaigroup.com

Please include:

• Full name
• Email used for purchase
• Product purchased
• Date of purchase
• Payment platform used, if known
• Reason for refund request

Refund requests submitted after the applicable refund period may be denied unless required by law.

3. Purchases Made Through Third-Party Platforms

Some NutriAI Group products may be sold through third-party platforms, checkout providers, marketplaces, or digital product platforms.

If your purchase was made through a third-party platform, the refund process may need to be requested directly through that platform.

Examples may include:

• Digital product marketplaces
• Payment processors
• Checkout providers
• App platforms
• Course hosting platforms
• Subscription platforms

NutriAI Group will make reasonable efforts to assist customers, but refund timing, method, approval, and payment reversal may depend on the policies and processing systems of the third-party platform.

4. Non-Refundable Situations

Unless otherwise required by law, refunds may not be available in the following situations:

• The refund request is submitted after the refund period
• The customer has substantially accessed, downloaded, consumed, or completed the digital content
• The customer violated our Terms & Conditions
• The customer shared, copied, distributed, or resold restricted content
• The customer purchased the wrong product due to failure to read the sales page
• The customer expected results that were not guaranteed
• The customer did not follow or complete the program
• The customer changed their mind after the refund period
• The product was purchased through a platform with its own final-sale policy

This does not limit any mandatory consumer rights that may apply in your jurisdiction.

5. Subscriptions and Recurring Payments

If a product is sold as a subscription or recurring membership, you are responsible for canceling before the next billing date if you do not wish to continue.

Cancellation stops future billing but does not automatically refund previous payments unless:

• The refund is required by law
• The specific offer states otherwise
• The charge was made in error
• A duplicate payment occurred
• NutriAI Group approves the refund at its discretion

Subscription cancellation procedures may vary depending on the platform used for purchase.

6. Installment Payments

Some products may be offered through installment plans.

An installment plan is a payment arrangement for the full purchase price. Canceling access to the product does not automatically cancel remaining installment obligations unless the applicable platform, offer terms, or law provides otherwise.

If you purchased through a third-party platform, installment cancellation and refund rules may be controlled by that platform.

7. Live Classes, Events, and Workshops

For live online classes, workshops, or events, refund eligibility may depend on the specific offer.

Unless otherwise stated:

• Refund requests must be made before the event begins
• No refund is guaranteed after the live event has occurred
• If a replay is provided, access to the replay may replace live attendance
• If NutriAI Group cancels the event, customers may receive a refund, credit, or transfer option

Specific event refund rules may be posted on the sales page or checkout page.

8. Bonuses and Promotional Offers

If your purchase included bonuses, promotional access, discounts, or limited-time materials, refund approval may result in cancellation of access to all related bonuses and materials.

Bonuses have no separate cash value unless expressly stated.

9. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting our support team, your access to the product may be suspended while the dispute is reviewed.

We encourage customers to contact us first so we can attempt to resolve the issue directly.

Fraudulent chargebacks, abuse of refund policies, or repeated refund misuse may result in denial of future purchases or access.

10. Processing Time

Approved refunds are usually processed through the original payment method.

Refund timing may vary depending on:

• Payment processor
• Credit card company
• Bank
• Currency conversion
• Third-party platform processing rules

NutriAI Group cannot control the exact timing of funds appearing in your account after the refund has been approved.

11. No Guarantee of Results

Refunds are not granted solely because a customer did not achieve a desired weight loss, health, performance, or body composition outcome.

NutriAI Group does not guarantee specific results. Individual outcomes vary depending on adherence, health status, lifestyle, metabolism, routine, and other personal factors.

12. How to Request a Refund

To request a refund, contact:

NutriAI Group Support
Email: info@nutriaigroup.com
Website: https://nutriaigroup.com/

Please allow reasonable time for our team to review and respond to your request.

13. Changes to This Refund Policy

NutriAI Group may update this Refund Policy at any time. The updated version will be posted on this page with a new effective date.

The refund policy applicable to your purchase will generally be the one displayed or referenced at the time of purchase, unless a change is required by law.